Customer Service

Our Commitment to Customer Service

Since 1979, our dedicated team has been committed to delivering personalized solutions, expert technical assistance, and building lasting relationships with our customers. Your satisfaction and trust are our top priorities.

Please use this form to submit shipping questions, order changes or to report damaged or missing items. Please call customer service directly for all returns and have your RMA number handy.






If you can't find your order number, call our office.




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There has been a policy change regarding walk-in customers – to schedule an appointment with a solar application engineer, click HERE.

Order Pickup: We highly encourage customers to schedule a pickup for the fastest service. Please email customerservice@solar-electric.com with your order number and a date and time that works for you so we can prepare your order.

Our sales team and customer service representatives are available by phone, email and website chat (technical sales).

NAZ Solar Electric
3695 E Industrial Drive
Flagstaff, AZ 86004

Hours of operation Monday - Friday (Mountain Standard Time (MST) | What time is it in AZ?)

Toll Free: (800) 383-0195 | Local: (928) 526-8017 | Fax: (928) 527-0729

Sales and Technical Support:

Customer Service:

Warehouse / Order Pick-Up:

  • 8:00 am to 3:00 pm
  • * Please note that orders can only be picked up during our warehouse hours.
  • * Please call in and schedule a pick up date and time to prevent delays.

Walk-in policy change

To provide the best experience for our customers, our walk-in policy for design and technical consultations has been updated. Walk-in equipment purchasing is still available.

We always recommend calling our office at 1.800.383.0195 to speak with a member of our team for the fastest service for both design and technical support.

Design Consultation

If you would like to work with an application engineer, we encourage you to make an appointment. Please use the Calendly link below to request an appointment time. You can choose in-person (at our office in Flagstaff, AZ) or a phone consultation. If choosing a phone consultation, a member of our team will call you on the date and time requested.

Phone Consultation In Person Consultation

Technical Support consultation

If you need technical support for equipment you have purchased from NAZ Solar Electric, we encourage you to call 1.800.383.0195 #3 for fastest service.

If you would like to set up a technical support consultation either at our offices or over the phone use the appropriate button below.

In Person Technical Support
Phone Consultation

Order Pick up

Order Pickup: We highly encourage customers to schedule a pickup for the fastest service. Please email customerservice@solar-electric.com with your order number and a date and time that works for you so we can prepare your order.

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